Shipping policy

ALL PIECES ARE MADE TO ORDER. PLEASE ALLOW 2-4 WEEKS FOR PRODUCTION BEFORE DISPATCH <3

ONCE YOUR PRE-ORDER IS ON ITS WAY, YOU’LL RECEIVE A TRACKING EMAIL SO YOU CAN FOLLOW EVERY STEP OF THE JOURNEY.

SHIPPING WITHIN UK

• UK: 2–4 WORKING DAYS AFTER DISPATCH (ROYAL MAIL TRACKED48)

LEATHER BAGS SHIP VIA DPD DUE TO PARCEL SIZE AND VALUE, AND ARE SENT FREE OF CHARGE WITH TRACKED, FULLY INSURED DELIVERY

WE DO EVERYTHING WE CAN TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE.
DELIVERY TIMES ARE AIMS, NOT GUARANTEES BUT WE ALWAYS AIM TO IMPRESS.

SHIPPING OUTSIDE UK

WE SHIP WORLDWIDE FROM THE UK USING ROYAL MAIL INTERNATIONAL TRACKED, ENSURING RELIABLE AND TRACKED DELIVERY. INTERNATIONAL PARCELS ARE SHIPPED WITH ADDITIONAL PROTECTION (INSURED UPTO £250).

SHIPPING DESTINATIONS

  • UNITED KINGDOM
  • EUROPE 
  • NORTH AMERICA: USA & CANADA
  • ASIA: JAPAN, KOREA, CHINA (BY REQUEST ONLY)
  • SOUTH AMERICA: ARGENTINA (BY REQUEST ONLY)

 

LEATHER BAGS SHIP VIA DPD DUE TO PARCEL SIZE AND VALUE, AND ARE SENT WITH TRACKED, FULLY INSURED DELIVERY

ESTIMATED DELIVERY TIMES ARE AS FOLLOWS:

• INTERNATIONAL: USUALLY ARRIVES WITHIN 1–2 WEEKS, DEPENDING ON LOCATION.

– EUROPE: 5–10 WORKING DAYS
– NORTH AMERICA: 7–12 WORKING DAYS
– REST OF THE WORLD: 7–14 WORKING DAYS

INTERNATIONAL CUSTOMERS MAY BE SUBJECT TO CUSTOMS DUTIES, TAXES, OR IMPORT FEES UPON DELIVERY. THESE CHARGES ARE THE RESPONSIBILITY OF THE RECIPIENT. WE ARE NOT LIABLE FOR ANY UNPAID CUSTOMS FEES OR FOR PACKAGES RETURNED DUE TO NON-PAYMENT.

IF YOU PREFER TO USE A DIFFERENT COURIER SERVICE, PLEASE CONTACT US BEFORE PLACING YOUR ORDER AT DENISE@MAISSONAVE.COM AND WE’LL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.

REMOTE AREAS & TERRITORIES

STANDARD RATES APPLY TO MAINLAND DESTINATIONS. SOME OVERSEAS TERRITORIES, ISLANDS, AND REMOTE REGIONS MAY REQUIRE AN ADDITIONAL COURIER SURCHARGE. IF THIS APPLIES TO YOUR ORDER, WE WILL CONTACT YOU BEFORE DISPATCH.

ADDRESS DETAILS

PLEASE ENSURE YOUR CONTACT DETAILS AND ADDRESS ARE CORRECT AT CHECKOUT. WE'RE NOT RESPONSIBLE FOR DELAYS OR NON-DELIVERY DUE TO INCORRECT ADDRESS INFORMATION.